Privacy Policy

Mauney’s Termite Control Inc.

Last Updated: March 2026

Mauney’s Termite Control Inc. respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information, and outlines your rights regarding that information.

1. Information We Collect

We may collect personal information including:

  • Name

  • Phone number

  • Email address

  • Service address

  • Payment information (processed by our third-party payment processor)

  • Information related to pest control services requested or performed

This information is collected when you:

  • Contact our office

  • Request pest control services

  • Schedule an appointment

  • Submit a form on our website

  • Communicate with us via phone, email, or text message

2. How We Use Your Information

Your information may be used to:

  • Schedule and manage pest control services

  • Send appointment reminders or service notifications

  • Respond to customer inquiries

  • Provide customer support

  • Maintain service records

  • Process payments for services rendered

3. SMS Terms and Conditions

Upon messaging opt-in, the end user agrees to receive messages from Mauney’s Termite Control Inc. regarding:

- Appointment reminders and confirmations

- Technician arrival updates

- Service notifications and follow-ups

- Responses to customer inquiries

End users can opt-out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at (704) 605-2156 or office@termitecontrolcharlotte.com for assistance.

No mobile information will be shared or sold with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared or sold with any third parties.

4. Information Sharing

Mauney’s Termite Control does not sell, rent, or share customer information with third parties for marketing or promotional purposes.

Your information may only be shared when necessary to:

  • Provide pest control services

  • Process payments through our trusted third-party payment processor

  • Comply with legal requirements

  • Work with trusted service providers (such as scheduling software) solely to operate our business

5. Payment Information

Payment information, including credit card data, is processed and stored by our third-party payment processor. Mauney’s Termite Control Inc. does not directly store credit card information on our systems. We encourage you to review the privacy policy of any payment processor we use for details on how your payment data is protected.

6. Data Retention

We retain customer records for as long as necessary to provide services, maintain business records, and comply with applicable legal and regulatory requirements. If you would like to request deletion of your personal information, please contact us using the information below.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Access to customer information is limited to authorized personnel who require it to perform their job responsibilities.

8. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly remove it.

9. State Privacy Rights

Residents of certain states may have additional rights regarding their personal information, including the right to access, correct, or delete data we hold about them. To make such a request, please contact us using the information below and we will respond in accordance with applicable law.

10. Contact Information

If you have questions regarding this Privacy Policy or wish to exercise any of your privacy rights, please contact:

Mauney’s Termite Control Inc.

P.O. Box 266, Matthews, NC 28106

Phone: (704) 605-2156

Email: office@termitecontrolcharlotte.com

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in business practices or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was most recently revised. Continued use of our services following any updates constitutes acceptance of the revised policy.